Hi everyone,
I’m running Aster 2.60.4 on Windows 11 (23H2) with two workplaces on one PC. Everything was working fine for months, but after a recent Windows update I’m having a strange issue.
The second workplace randomly loses keyboard and mouse input after 10–20 minutes of use. The monitor stays on and the session is still running, but there is no response from USB devices. If I unplug and reconnect them, sometimes they come back, sometimes I have to reboot the whole PC. monkey mart
Details:
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Aster 2.60.4
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Windows 11 Pro 23H2
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Separate USB controllers not configured (all devices on same motherboard)
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GPU is shared (single RTX card, multiple outputs)
Things I already tried:
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Reinstalling Aster
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Running as administrator
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Disabling USB power saving in Device Manager
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Turning off Fast Startup
Has anyone experienced something similar? Could this be related to USB controller sharing or a recent Windows patch?
Any advice on logs to check or recommended configuration changes would be appreciated.
Thanks!
Do device icons remain after they stop working? I mean, are they detected in the system at that point? It's best to contact ASTER technical support and attach a technical report, one created before the problem occurred and one created after.
That definitely sounds frustrating, especially after everything was working fine for months. I’ve seen similar USB dropouts after Windows updates before. Have you checked Event Viewer around the time the devices disconnect? It might show a USB controller reset or driver crash. Also, are you running the latest chipset drivers from your motherboard manufacturer?
